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Customer Satisfaction and Support

At Vintage Wholesale Supply, we are dedicated to ensuring your satisfaction with every purchase. If you encounter any issues with your order, please submit a ticket through our support chat widget. Our customer service team will aim to respond within 72 hours, though response times are likely to be longer currently due to a high volume of tickets. Customer satisfaction is our top priority, and we are committed to resolving any inquiries you may have.

Nature of Business

As a supplier of used and vintage clothing, our items are sold by the bale, and we do not offer a handpicking service. Please review product descriptions and images carefully before making a purchase, as we do not accept returns based on personal preferences or dissatisfaction with the items received.

Return Policy

If you experience a discrepancy with your order and wish to return it, please follow these steps:

  1. Submit a Request: Submit your return request within 14 days of delivery for authorisation.
  2. Authorisation: If your return request is approved, we will provide you with a Return Merchandise Authorisation (RMA) number and further instructions.
  3. Return Conditions:
    • You are responsible for return shipping costs.
    • Returns are only authorised for Grade A products. Grade B/C/D or REPAIR products are non-refundable.
    • Unauthorised returns or returns without an RMA number will be refused and returned to the sender.

Cancellation Policy

Cancellation requests must be submitted within 48 hours of placing your order. Once this period has passed, orders are considered final and cannot be cancelled. Please ensure satisfaction with your selection before completing your purchase.

Business-to-Business Transactions

Vintage Wholesale Supply exclusively serves businesses, including companies and individual traders operating as Limited Companies or Sole Traders on platforms such as eBay, Depop or Vinted. Consequently, all transactions with us are considered business-to-business (B2B) and are exempt from consumer law.

Additional Information

Please see additional information below:

  • Grading Variance: Due to the nature of our products, which include used and worn items, there may be a grading variance of up to 10% due to human error. We recommend laundering items to maximise their selling potential.
  • Non-Refundable Items: Please be aware that Grade B/C/D or REPAIR products are non-refundable.
  • Order Finality: Once the 48-hour cancellation window has passed, orders are considered final. Please ensure satisfaction with your selection before completing your purchase.

For any further assistance regarding our return and refund policy, please do not hesitate to contact us.